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Refund Policy

Last updated: June 9, 2026

14-day money-back guarantee

Samexo (Pty) Ltd offers a 14-day money-back guarantee. If you're not satisfied with your Samexo subscription, you can request a full refund within 14 days of your order date.

How to request a refund

Payments are processed by Paystack on behalf of Samexo (Pty) Ltd. Samexo is the seller and handles refund requests directly. To request a refund, contact our support team with the email you used at checkout and we'll process the refund through Paystack within 5 business days.

Renewals

Subscriptions renew automatically. You can cancel any time from Settings → Subscription or by contacting support. After canceling, you keep access until the end of the current paid period.

Free trial

The 14-day free trial does not require a card. No charge occurs unless you subscribe.

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